{"id":2206,"date":"2026-02-18T14:44:57","date_gmt":"2026-02-18T14:44:57","guid":{"rendered":"https:\/\/muslim-eg.net\/?page_id=2206"},"modified":"2026-02-18T14:44:57","modified_gmt":"2026-02-18T14:44:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/muslim-eg.net\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Last Updated: February 18, 2026<\/strong><\/p>\n\n\n\n<p>At <strong>muslim-eg.net<\/strong>, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Period<\/h2>\n\n\n\n<p>We offer a <strong>14-day return policy<\/strong> from the date you receive your order.<\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused and in the same condition you received it<\/li>\n\n\n\n<li>The item must be in its original packaging<\/li>\n\n\n\n<li>All tags, accessories, and parts must be included<\/li>\n\n\n\n<li>Proof of purchase (order confirmation or receipt) must be provided<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to refuse returns that do not meet these conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. How to Request a Return<\/h2>\n\n\n\n<p>To request a return, please contact us at:<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a>doda.Yote@gmail.com<\/a><br><strong>Phone:<\/strong> 01226015517<\/p>\n\n\n\n<p>Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos (if the item is damaged or defective)<\/li>\n<\/ul>\n\n\n\n<p>Returns sent without prior approval will not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged or Incorrect Items<\/h2>\n\n\n\n<p>Please inspect your order immediately upon delivery.<\/p>\n\n\n\n<p>If you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A damaged item<\/li>\n\n\n\n<li>A defective product<\/li>\n\n\n\n<li>The wrong item<\/li>\n<\/ul>\n\n\n\n<p>Contact us within <strong>48 hours of delivery<\/strong>, and we will arrange a replacement or refund after review.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Non-Returnable Items<\/h2>\n\n\n\n<p>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items that have been used or opened<\/li>\n\n\n\n<li>Items without original packaging<\/li>\n\n\n\n<li>Clearance or sale items<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Customized or special-order items<\/li>\n<\/ul>\n\n\n\n<p>For hygiene and safety reasons, certain products may not be eligible for return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Exchanges<\/h2>\n\n\n\n<p>If you wish to exchange an item, you must first request a return.<\/p>\n\n\n\n<p>Once the returned item is received and approved, you may place a new order for the replacement product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Return Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to a defect or incorrect item sent by us, we will cover the shipping cost.<\/li>\n\n\n\n<li>If the return is due to personal preference (e.g., change of mind), the customer is responsible for return shipping fees.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refund Process<\/h2>\n\n\n\n<p>Once we receive and inspect the returned item, we will notify you of the approval status.<\/p>\n\n\n\n<p>If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed to the original payment method.<\/li>\n\n\n\n<li>Refund processing may take <strong>7\u201310 business days<\/strong> depending on your payment provider.<\/li>\n\n\n\n<li>Shipping fees (if applicable) are non-refundable unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Order Cancellation<\/h2>\n\n\n\n<p>Orders may be canceled before they are shipped.<\/p>\n\n\n\n<p>Once an order has been dispatched, it cannot be canceled and must follow the return procedure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Shipping Area<\/h2>\n\n\n\n<p>We currently deliver products <strong>inside Egypt only<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Contact Information<\/h2>\n\n\n\n<p>For any return or refund inquiries, please contact us:<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a>doda.Yote@gmail.com<\/a><br><strong>Phone:<\/strong> 01226015517<br><strong>Address:<\/strong> \u0642 \u0662\u0668\u0663 _ \u062a\u0642\u0633\u064a\u0645 \u0639\u0645\u0631 \u0628\u0646 \u0627\u0644\u062e\u0637\u0627\u0628 \u0627\u0648\u0644 \u0627\u0644\u0633\u0644\u0627\u0645 \u0627\u0644\u0642\u0627\u0647\u0631\u0629<br><strong>Facebook:<\/strong> <a href=\"https:\/\/www.facebook.com\/share\/16rooFPFUn\/\">https:\/\/www.facebook.com\/share\/16rooFPFUn\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: February 18, 2026 At muslim-eg.net, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase. 1. Return Period We offer a 14-day return policy from the date you receive your order. To be eligible for a return: We reserve the right to refuse returns that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2206","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/pages\/2206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/comments?post=2206"}],"version-history":[{"count":1,"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/pages\/2206\/revisions"}],"predecessor-version":[{"id":2261,"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/pages\/2206\/revisions\/2261"}],"wp:attachment":[{"href":"https:\/\/muslim-eg.net\/en\/wp-json\/wp\/v2\/media?parent=2206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}